We provide a 2-days return policy, so you can ask for a return within 2 days of receiving your product.

Exchanges or returns are permissible under the following circumstances:

i) The product is damaged, or you have received the incorrect item.

ii) The product’s seal is broken upon delivery.

iii) The product has expired before its delivery.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

Exchanges and Returns Policy: For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return. For exchanges, the replacement product will be delivered to you within 5-7 days after the return pick-up is completed.

If there are any discrepancies related to the delivery, kindly contact us within 72 hours after the order has been marked as delivered.

Cancellation Policy: We will consider a request for order cancellation only if the product has not yet been shipped. If your cancellation request is accepted, you will receive a refund for the entire amount. Sancheti Enterprises and Grainzee reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer’s personal or financial details.

Refund Policy: Upon receiving and inspecting your return, we will notify you of its arrival and whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 days subject to approval.

For any questions regarding returns, feel free to contact us at support@grainzee.com